Effective Date: May 12, 2022. The previous version is available here.
When you use these Services, certain information is shared with us. We want to be as clear as possible about what type of information we collect, how we use it, whom it is shared with, and your options for controlling it.
Information we collect from you
There are three different categories of information we collect about you when you use our Services. Information may include or reflect personal information, as well as non-personal information, that could identify you.
- Information that you provide to us
- Information related to your use of our Services
- Information about you from third parties
Below are more details about these categories.
Information that you provide to us
Account information. When you sign up for certain mmhmm accounts, the information you provide to us may include your name, email address, phone number, company name and billing information.
Financial information. In order to make purchases, you may need to provide a valid payment method (i.e., credit or debit card) and its associated account information. Your payment information will be collected and processed by our authorized payment vendors, and we do not directly collect or store payment information in the ordinary course of processing transactions. The privacy policies of third payment processors govern the use of your information. These payment processors are required to adhere to the standards set by PCI-DSS to help ensure the secure handling of payment information.
If we allow purchase through a third-party platform (i.e. in-app purchase), the payment method stored with the third-party platform will be charged.
User Content. You may create content that includes presentations, videos, text, photographs, artwork, comments and reactions, which may include your likeness or other identifying information that is considered personal information. You permit us to collect, process, store and share your content with personal information, in order for us to provide the Services as intended. You can delete content containing your personal information in your personal account at any time.
User Content in Teams accounts. If you are a Teams account user, you authorize us to collect, process and store content and related information for yourself and/or the organization which is the owner of the Teams account.
Where the Services are provided to you through a Teams account managed by an organization that administers access, that organization may be able to:
- Establish its own rules regarding your access, use, disclosure, or retention of data stored in the Teams account;
- Access information about your account and usage activity;
- Access your content, and permit content sharing with other authorized Teams account members,
- Delete or limit access to your account or its content; and
- Change the email address associated with your account.
Any downloaded recordings you create of your presentations remain under your control whether those recordings are stored locally on your computer or in cloud hosting provided by the Services, subject to any conditions applicable to your use of a Teams account.
Please note that Teams account Owners and Admins cannot access any other accounts that are not part of the Teams account.
Other information you submit. You may submit information to us for limited purposes, such as requesting customer support, providing feedback on our Services, participating in user research, entering contests or sweepstakes, or signing up to receive communications from us.
Information related to your use of our Services
Usage information. We may automatically collect certain types of information from you when you use our Services, regardless of whether you have an account. This information includes, but is not limited to, the type of device you use, your device unique ID, the IP address of your device, your operating system, the type of Internet browser you use, unique device identifiers, any organization with which you are associated as a member in an mmhmm Teams account, and other diagnostic data.
Information about you from third parties
Application developers. We may receive information about your app usage from third party application developers.
Other third party data: In order to authenticate our users, reduce errors in our database, and prevent abuse of our system, we may on occasion supplement information you provide to us with information from third-party sources. We may also supplement the information that we collect directly from you with information stored in third-party databases, such as demographic information or company information, in order to make it more likely that any marketing communications we send will be relevant and of interest to you.
2. How we use information
We use the information we collect for various purposes:
Identification, authentication and access. We use your information to verify your identity when you access your account. Your information is also used to help administer your account.
Operating our Services. We use your information to provide and maintain our Services, and to allow you to participate in interactive features of our Services. Some features include: sharing the identity, reactions and comments of specific viewers of video recordings; sharing the identity of specific viewers in video recording sharing settings; and sharing the identity of co-participants in video communication sessions, among other similar features.
Customizing your experience. We use your information to customize our Services to you, which may include remembering your preferences, such as volume level or language preferences.
Account management. We may use your information to help administer, maintain or improve management of accounts. For example, we may use information such as s corporate email address, to invite potential members to an existing Teams account.
Analysis. We analyze your information in order to improve our Services and enhance your experience. We also use information collected from cookies and other technology to improve our Services and enhance your experience with them.
Monitor usage of our Services. We use your information to monitor how our Services are being used, including to detect, prevent and address technical issues.
Marketing communications and advertising. We may use your information to reach out to you, in order to share promotional material about the Services. We may also use non-personal, aggregated or anonymized information to market or advertise our Services to other potential users. However, please note that we will not sell your data to any third party for the purposes of marketing or advertising, or any other purpose.
Providing customer support. We use your information to help resolve and respond to customer support requests. We may also use your feedback to help improve our Services.
User outreach, feedback and research. We may use your information and/or information about an organization with which your account is associated, to reach out to you about your experience with the Services, and for feedback and research purposes.
Exercising and protecting our rights. We may use your information to enforce violations of our Terms of Service and other usage policies. We may use your information to protect and defend our rights or property, and to prevent fraud or abuse. We may also use information to prevent or investigate fraud or other unauthorized, illegal, or wrongful activity. We may use your information to protect the personal safety of users or others.
Legal compliance. We may use your information when legally required to do so, such as to respond to legal requests (e.g. court or government agency order, subpoena, etc.). We may use your information to comply with a legal obligation, and to protect ourselves against legal liability. We may also use your information where necessary to facilitate a potential transaction, such as a merger, acquisition or asset sale.
Sharing information with third parties
We share your information with third parties in the following ways:
At your direction. We share your information and content containing personal information with persons with whom you have granted account-level access. We may also make your information and content containing personal information available to others as you direct in using our Services (for example, when you share links to content with others).
If you share a publicly accessible link to your content with others, please be cautious that you lose a degree of control over the distribution of your content, since the original recipient may share the publicly accessible link with third parties.
With your consent. We may also share your information with third parties where we have obtained your express consent to do so.
With other users as designed by the Services Your information, such as name, comments and reactions may be shared with the content poster and content viewers as part of content viewer information. Also, your information, such as name and email address, may be shared with other users in privacy and sharing settings in relation to specific video recordings. For example, users sharing a video may be able to view your name in the privacy & sharing videos of that video. Any information in your content may be shared with others, as specified in the privacy and sharing settings. We may also share your information, such as your name and any other information you decide to share, in the course of your participation in community events and communications.
Authorized vendors. We may collect, store, and share your information with third party vendors (or subprocessors) that help us operate our Services, permit us to administer your account, process orders, and help us fulfill our contractual obligations. This includes payment processors, data management services, content delivery networks (CDNs), cloud-based hosting services, monitoring services, email service providers, quality assurance and testing vendors, and customer relations management (CRM) vendors.
Analytics. We may share your information with analytics providers to help us understand how our Services and features are being used.
Non-personal, aggregated or anonymized information: We may publicly disclose non-personal, aggregated or anonymized information, such as the number of viewers to content. We may also share aggregated, non-personally identifiable, or de-identified information with third parties that provide Services to us or perform a business purpose for us.
These third parties have access to your information only to perform tasks on our behalf, and are obligated not to disclose or use it for any other purpose. We use reasonable efforts to review third parties for their privacy and data security practices, and generally require that such third parties agree to protect the information we share.
For a list of third party subprocessors of your information, please see this list.
Third Party Integrations and Sites
Our Services may be used with third party video streaming Services or through apps on third party application platforms. Additionally, our Services may include links to third party websites.
3. How we store information
Security of your information
However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.
Retention of your information
We will also retain usage information for internal analysis. Usage information is generally retained for a shorter period of time, except when this data is used to improve and strengthen the security and/or to improve the functionality of our Service, or we are legally obligated to retain this data for longer periods.
Control of your information
There are several ways that you are able to control your information:
- You may change your personal account information settings by updating your account page
- You may request deletion of your account by contacting us at email@example.com
- You may download copies of your content
- You may delete your content
- You may opt-out of receiving commercial communications from us
Users in certain jurisdictions may have additional rights regarding control of their information, detailed in the next sections.
4. International Transfers of Data
mmhmm is based in the United States. Your information may be collected, stored, or transferred to the United States or other countries outside which you live.
Whenever we share information outside of where you live, we use reasonable efforts to make sure an appropriate transfer mechanism is in place, when we are legally required to do so.
5. Region Specific Privacy Rights
You may have specific privacy rights in your state or region. Please review the information for the state or region in which you reside to view the applicable disclosures that apply to you:
6. Communications from Us
Emails. If you create an account, you may receive commercial emails from us. You may opt-out from receiving commercial messages by following the unsubscribe instructions at the bottom of such messages. Please note that opt-out requests may take several days to process. You will continue to receive transactional emails from us (for example, emails regarding transactions related to our Services).
Mobile Device Communications. We may send push notifications in our apps. Notifications may be disabled by declining them at the device level, or changing the app settings. We may also send SMS messages to your mobile telephone for authentication and security purposes. with your consent. You may opt-out of receiving such messages at any time.
7. Children's Privacy
Our Service is not intended for children under the age of 13. Accordingly, we do not knowingly collect personally identifiable information from anyone under the age of 13. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us at firstname.lastname@example.org, and we will take steps to remove that information from our servers.
9. How to Contact Us